Customer Service Representative for Multicultural Community

2 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

A challenging opportunity has arisen at Sitel, a trusted online community marketplace for unique accommodation around the world, to join our customer service team as a Customer Service Representative for a multicultural community.

As a native Portuguese speaker or someone with fluent proficiency and strong English communication skills, you will be responsible for managing host and guest queries, providing solutions, and meeting service quality goals. This role is ideal for those who are curious investigators and problem solvers, with excellent phone conversation skills, attentive listening, and superior writing skills.

Responsibilities include:

  • Manage hosts and guests queries
  • Present the best available solutions
  • Support through written communication and phone
  • Meet and exceed service quality goals

To succeed in this role, you will need to have:

  • Native or proficient level of Portuguese (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills
  • Analytical and problem-solving skills

We offer a competitive salary, estimated at 25,000-35,000 EUR per year, depending on experience, along with the opportunity to work in a multicultural environment and contribute to building the world's most loyal travel community.



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