Customer Service Representative with Technical Support Expertise

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Job Description:

We are seeking an exceptional Customer Service Representative to join our Technical Support team in Lisbon, Portugal.

Key Responsibilities:

  • Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
  • Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
  • Contribute to feedback channels to improve support processes and overall customer experience.

Requirements:

  • Native-level fluency in Czech and English is required.
  • Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
  • Technical Experience: Experience in a technical support role, preferably in security or systems administration.
  • Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.

Benefits:

  • Opportunity to advance your career within an international and multicultural environment.
  • Comprehensive health insurance coverage from your first day.
  • Extensive training, plus dedicated coaches to support personal and professional growth.
  • A clear path for growth and development within the organization, with support from a highly collaborative team.
  • Comprehensive relocation support to Portugal, including flight, hotel stay, and assistance with finding housing—all at no cost to you.

Estimated Salary: €50,000 - €70,000 per annum, depending on experience.

About Buscojobs Portugal:

Buscojobs Portugal is a leading recruitment agency providing top talent to various industries. We offer competitive salaries, comprehensive benefits, and opportunities for career growth.



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