Customer Service Representative for Social Media Channels

Há 2 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Join Teleperformance Portugal, one of the 25 best companies to work for in Europe, and take advantage of a unique opportunity to grow your career as a Customer Service Representative for Social Media Channels.

We are looking for an Arabic speaker with excellent communication skills to represent one of the world's most recognizable companies and support their business across multiple channels - chat, email, and phone.

Key Responsibilities
  • Provide high-level customer support to help clients grow across multiple channels
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain
  • Provide pre and post-sales support for all self-service products
  • Identify and solve technical bugs and ads' delivery issues
  • Resolve customer issues in a timely manner, proactively communicate to clients on progress, and identify areas where clients can improve usage of our solutions
Requirements
  • Native level written and verbal communication skills in Arabic
  • Good knowledge of English (B2 level) required
  • Good analytic skills and logical thinking
  • Proactive and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
  • Ability to multitask and work under pressure
Benefits
  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression
  • Investment in training and personal development
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Annually complementary return flight to your home country (within Europe)
  • Free Portuguese language courses, sport activities, and organized events
  • Monthly and Quarterly Bonus

The estimated salary for this position is €2500 - €3500 per month, depending on experience and performance. We offer a dynamic and multicultural work environment, with opportunities for growth and professional development.



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