Customer Service Team Member

2 semanas atrás


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro
Customer Service Representative

At Catawiki, we're passionate about creating an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in delivering this promise by resolving complex customer challenges and mediating disputes with professionalism and empathy.

Key Responsibilities:

  • Deliver timely and effective resolutions to customer queries across various channels (email, phone, social media)
  • Collaborate with colleagues and experts to ensure seamless customer interactions
  • Develop strong relationships with customers through active listening and problem-solving skills
  • Provide excellent customer support and drive customer satisfaction through efficient issue resolution

Requirements:

  • Strong analytical and critical thinking skills to effectively resolve complex customer issues
  • Excellent communication and interpersonal skills to build strong customer relationships
  • Previous experience in a customer-facing role or a related field (hospitality, retail, customer service)
  • Ability to work in a fast-paced environment and adapt to changing customer needs
  • Flexibility to work 40 hours a week and occasional weekends

What We Offer:

  • Competitive salary of €18,000-€23,000 based on experience and qualifications
  • Health insurance and a work-from-home allowance to support your well-being
  • Commuting expenses covered and an amazing office in the heart of Lisbon

About Us:

  • We're a global company serving millions of customers across 80+ categories
  • We value diversity, inclusivity, and collaboration within our team of 800+ Catawikains
  • Learn and grow with us through our dedicated Learning & Development initiatives

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