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Customer Service Team Member
2 meses atrás
At Catawiki, we're passionate about creating an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in delivering this promise by resolving complex customer challenges and mediating disputes with professionalism and empathy.
Key Responsibilities:
- Deliver timely and effective resolutions to customer queries across various channels (email, phone, social media)
- Collaborate with colleagues and experts to ensure seamless customer interactions
- Develop strong relationships with customers through active listening and problem-solving skills
- Provide excellent customer support and drive customer satisfaction through efficient issue resolution
Requirements:
- Strong analytical and critical thinking skills to effectively resolve complex customer issues
- Excellent communication and interpersonal skills to build strong customer relationships
- Previous experience in a customer-facing role or a related field (hospitality, retail, customer service)
- Ability to work in a fast-paced environment and adapt to changing customer needs
- Flexibility to work 40 hours a week and occasional weekends
What We Offer:
- Competitive salary of €18,000-€23,000 based on experience and qualifications
- Health insurance and a work-from-home allowance to support your well-being
- Commuting expenses covered and an amazing office in the heart of Lisbon
About Us:
- We're a global company serving millions of customers across 80+ categories
- We value diversity, inclusivity, and collaboration within our team of 800+ Catawikains
- Learn and grow with us through our dedicated Learning & Development initiatives
