Telecom Support Specialist

Há 24 horas


Porto, Porto, Portugal Best Hire Tempo inteiro
Overview

At Best Hire, we are seeking highly skilled and fluent French-speaking customer support specialists to join our dynamic team in Porto. This role offers an exceptional opportunity for individuals who are passionate about delivering top-notch service and resolving complex issues.

About the Role

We are looking for a talented individual with a strong background in customer support to handle inbound queries from French-speaking customers via phone, email, and chat regarding telecom products and services. The successful candidate will be responsible for diagnosing technical problems, providing solutions, and escalating complex cases to technical teams when necessary.

Key Responsibilities
  • Customer Assistance: Provide timely and effective assistance to customers, ensuring their needs are met and exceeded.
  • Issue Resolution: Thoroughly investigate and resolve customer complaints in a professional and courteous manner.
  • Product Guidance: Educate customers on product features, plans, and usage tips to optimize their experience.
  • Data Entry: Accurately record and update customer interactions and resolutions in our system.
  • Feedback Collection: Gather customer feedback to contribute to service improvement and product enhancements.
What We Offer
  • Competitive Salary: A base salary of approximately €35,000 per annum, with performance bonuses available.
  • Relocation Support: Assistance for candidates moving to Porto, including help with accommodation and other relocation expenses.
  • Training: Comprehensive onboarding and ongoing training programs to ensure you have the skills and knowledge needed to succeed in this role.
  • Work Environment: A modern office with a supportive and inclusive culture, offering a great work-life balance.
  • Career Growth: Opportunities for professional development within the company, helping you achieve your career goals.
  • Benefits: Health insurance, meal allowance, and other perks to make your life easier and more enjoyable.


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