Customer Success Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Agicap Tempo inteiro
Customer Success Manager - Spanish Market

Agicap is a fast-growing financial management solution for SMBs and Mid-Market companies. We are seeking a Customer Success Manager to replicate our success story in the Spanish market.

As a Customer Success Manager, you will be responsible for managing a portfolio of customers, understanding their business needs, and developing personal relationships with users and decision-makers. You will also be responsible for defining and implementing satisfaction and retention strategies, detecting cross-sell and up-sell opportunities, and improving our product by gathering feedback from customers.

We are looking for a native/fluuent Spanish speaker with a problem-solving mindset, passion for providing excellent customer experience, and previous success in customer relationships. If you have experience in a SaaS environment targeting SMBs, that's a bonus.

We offer a competitive salary, fast learning environment, and a team of entrepreneurs who are passionate about building a company where people can grow and build their careers.

Key Responsibilities:

  • Manage and be responsible for a customer portfolio
  • Answer customer requests (chat, email, phone)
  • Support and onboard new customers
  • Understand customer business, challenges, and needs
  • Develop personal relationships with users and decision-makers
  • Define and implement satisfaction and retention strategies
  • Detect cross-sell and up-sell opportunities and make accounts grow
  • Improve our product and help our Product team by gathering feedback from customers
  • Maintain a high NPS
  • Contribute to the constant improvement of our processes, best practices, and tools

What We Offer:

  • Competitive salary
  • Fast learning environment
  • Team of entrepreneurs
  • Afterworks with the team


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