German Senior Hotel Support Specialist
Há 1 mês
Role Overview: As a Senior Customer Care Consultant, you will be responsible for providing top-notch support to hoteliers, addressing their inquiries and escalating complex cases when necessary. You will also focus on customer retention, turning dissatisfaction into a positive experience by engaging with hoteliers professionally and assessing their needs.
Key Responsibilities:
- Support: Address hoteliers' inquiries and escalate complex cases as needed.
- Customer Experience: Anticipate and meet client needs while providing personalized service.
- Retention: Identify potential churn and collaborate to resolve issues quickly.
Requirements:
- Located in Lisbon
- At least two years of proven Customer Support or Technical Support experience
- Native proficiency in German
- Previous experience in Hospitality is preferred, but not required
Offer:
- Onsite role, located in the center of Lisbon
- Competitive salary
- Incentive commissions
- Free Food Fridays
- Annual hotel allowance
- Training budgets
- Equity
- Gift vouchers for your birthday and Christmas
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