German Senior Hotel Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

Role Overview: As a Senior Customer Care Consultant, you will be responsible for providing top-notch support to hoteliers, addressing their inquiries and escalating complex cases when necessary. You will also focus on customer retention, turning dissatisfaction into a positive experience by engaging with hoteliers professionally and assessing their needs.

Key Responsibilities:

  • Support: Address hoteliers' inquiries and escalate complex cases as needed.
  • Customer Experience: Anticipate and meet client needs while providing personalized service.
  • Retention: Identify potential churn and collaborate to resolve issues quickly.

Requirements:

  • Located in Lisbon
  • At least two years of proven Customer Support or Technical Support experience
  • Native proficiency in German
  • Previous experience in Hospitality is preferred, but not required

Offer:

  • Onsite role, located in the center of Lisbon
  • Competitive salary
  • Incentive commissions
  • Free Food Fridays
  • Annual hotel allowance
  • Training budgets
  • Equity
  • Gift vouchers for your birthday and Christmas



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