Customer Care Representative for Prestige Beauty

4 semanas atrás


Porto, Porto, Portugal Teleperformance Portugal Tempo inteiro
About the Role

We are seeking a highly skilled and passionate individual to join our team as a Customer Care Representative for Prestige Beauty. In this role, you will be responsible for providing exceptional customer service to our clients while showcasing your expertise in prestige beauty products.

Key Responsibilities:

  • Deliver high-quality customer service through various communication channels, including phone, email, live chat, and social media.
  • Provide expert advice and promote our luxury brands to consumers, highlighting their unique features and benefits.
  • Liaise with internal teams to ensure seamless resolution of customer inquiries and concerns.
  • Upsell and cross-sell services to enhance customer experience and drive revenue growth.
  • Meet or exceed performance metrics, including first contact resolution, average handling time, and customer satisfaction ratings.

Requirements:

  • Fluency in Dutch (written and verbal) and proficiency in English (minimum B2 level).
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Previous experience in a sales and/or customer service capacity, preferably in a call center environment.
  • Aptitude for problem-solving, with the ability to think critically and make sound decisions.
  • Dynamism and teamwork, with a willingness to adapt to changing priorities and work collaboratively with others.

Benefits:

  • International career opportunities in a multicultural environment.

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