Turkish Language Customer Support Professional
4 semanas atrás
We are seeking a highly skilled Turkish-speaking Customer Service Representative to join our team in Lisbon, Portugal.
Job Summary:
This role involves providing exceptional customer support to clients across various social media platforms. As a key member of our team, you will be responsible for managing subscriptions, accounts, and technical issues while utilizing marketing tools to enhance client experience.
You will work closely with content creators and influencers to resolve queries and concerns, ensuring seamless communication and timely resolutions.
In this dynamic position, you will identify trends, solve problems, and deliver customer-focused solutions that meet the highest standards of quality and accuracy.
Key Responsibilities:
- Provide top-notch customer support via phone and other channels
- Collaborate with content creators and influencers to resolve technical issues and improve client experience
- Identify trends and solve complex problems facing multiple SMB clients
- Utilize problem-solving skills to deliver customer-centric solutions
- Work in a fast-paced back-office environment with a focus on customer satisfaction
Requirements:
To succeed in this role, you must possess:
- Excellent written and verbal communication skills in Turkish (C2) and English (B2)
- Ability to work quickly and efficiently under deadline pressure
- Strong problem-solving skills and attention to detail
- Proven ability to work independently with minimal supervision
What We Offer:
As a valued member of our team, you can expect:
- Affordable accommodation provided by the employer
- Cafeteria on site
- Training paid
- A dynamic multilingual, multicultural, and creative team environment
- Guidance and tools to reach your full potential
- Relocation support with a room for candidates from further away
Estimated Salary: €35,000 - €40,000 per annum (based on location and industry standards), depending on experience.
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