IT Support Specialist EMEA

2 semanas atrás


Aveiro, Aveiro, Portugal Bosch Group Tempo inteiro

Job Description:

As a Local IT Support EMEA, you will be part of a globally networked team of around 4300 colleagues operating in over 50 countries. Your primary responsibility will be to provide technical support to IT users in the EMEA region.

Key Responsibilities:

  • Advise and guide IT users in the use of IT products (hardware and software) according to the agreed service process.
  • Support users in the selection/procurement of end devices and software, keeping technical and commercial criteria in mind for decision-making.
  • Analyze and describe problems and requirements together with the customer, select the appropriate solution based on urgency, scope, importance, and position of the customer, and justify this convincingly.
  • Take over the installation and configuration of IT products and resolve problems with hardware and software. In case of complex problems, independently contact the next support level and involve further experts.
  • Work in rollout projects (hardware and software) together with your team.

Requirements:

  • Successful completion of an apprenticeship as IT specialist, information technician or comparable qualification.
  • Very good knowledge in IT and PC (hardware and software).
  • Very high customer/service orientation and the ability to work in a team, including good communication skills.
  • Resilient and calm in disruptive situations.

What We Offer:

  • Flexible work conditions.
  • Hybrid work system.
  • Exchange with colleagues around the world.
  • Health insurance and medical office on site (nutrition, psychology, physiotherapy, general clinic).
  • Training opportunities (e.g., technical training, foreign languages training) & certifications.
  • Access to great discounts in partnerships and Bosch products.
  • Sports and health-related activities (gym).
  • Free parking lot.
  • Canteen.

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