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About Colt Technology Services Group Ltd.
Colt is a leading provider of network, voice, and data centre services. We empower our customers to focus on their business goals by delivering exceptional customer service and support.
Job Overview
We are seeking an experienced Language Service Administrator with fluency in French to join our team. The successful candidate will be responsible for delivering excellent customer service, managing incident resolution, and maintaining clear communication with customers.
Key Responsibilities:
- Respond to incidents and requests within specified Service Level Agreements (SLAs) in 24X7 operations.
- Handle customer calls in French and English language.
- Manage emails from internal and external customers in French and English language, within defined SLAs.
- Regularly communicate with customers on the progress of their tickets.
- End-to-end ownership of ticket resolution and communication, with strong interlock with support teams.
Requirements
- Excellent communication skills (reading/writing/speaking) in French and English.
- Graduate-level education in a relevant field.
- Proven track record of commercial and customer service experience.
- Solid experience in managing customer relationships.
What We Offer
- A competitive salary: £45,000 - £55,000 per annum.
- Flexible working hours and remote work options.
- An extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- A global network of like-minded professionals.
Why Join Us?
Colt is committed to empowering our employees to thrive in their roles. Our inclusive culture values diversity, creativity, and innovation. If you're passionate about delivering exceptional customer service and supporting our customers' success, we'd love to hear from you
