Service Delivery Expert
3 semanas atrás
Discover a game-changing career with Buscojobs Portugal, a global technology and services leader. We empower well-known brands to improve their businesses with innovative solutions worldwide. Our team is recognized for excellence in workplaces, career growth, and company culture.
We're seeking an experienced Service Delivery Expert in Lisbon, Portugal (On-Site). As a key member of our team, you will ensure operational excellence across all operations, meeting client expectations related to quality, efficiency, and customer journey improvement. Career growth and personal development are highly valued at Buscojobs Portugal. We offer extensive training, cutting-edge technologies, and ongoing support to help you succeed. Approximately 80% of our managers and leaders have been promoted from within.
This role involves engaging with customers to provide guidance on Masterpiece Policy for Homeowners' products and services through incoming calls or emails. Your responsibilities include reviewing requests, making informed decisions, processing accordingly, analyzing information, solving problems, and continuously improving customer satisfaction.
To excel in this position, you'll need:
- Fluent French (written and oral) and excellent English language skills (B2).
- Exceptional writing and communication skills, coupled with empathy and teamwork.
- The ability to identify customer needs and propose swift solutions.
- Proactivity, result-driven work ethic, self-motivation, and strong teamwork.
A prior customer experience background is beneficial but not essential. We encourage applicants who don't check every box to apply; we'll strive to match them with the right opportunity.
In return, we offer a competitive salary range of €25,000 - €35,000 per annum, depending on experience, plus performance bonuses, full-time contracts, central location in Lisbon, bring-a-friend referral opportunities, comprehensive training, and career development programs.
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