Technical Customer Support Specialist in German
2 semanas atrás
Project Industry: Search Engine
Location: Remote
Language Requirement: German Native + English (B2)
Salary Package:
Base Salary: 1100 EUR (* 14 month), 15400 EUR per annum
Complexity Bonus: 135 EUR (*11 months), 1485EUR per annum
Meal Allowance (net): 7.23 EUR per day, 1908,72 EUR per annum
Transport Allowance: 20 EUR per month, 240 EUR per annum
Possible Gross Annual Income: 19033,72,EUR including base salary, complexity bonus, meal, and transport allowance
Performance Bonus: 120 EUR per month, 1440 EUR per annum
Health Insurance: Provided since day 1 (free after 6 months)
Schedule:
Monday to Friday: 08:00 - 20:00 (Rotational)
Saturday and Sunday: 08:00 - 17:00
Days off: 2 days Rotational
Key Responsibilities:
As a Technical Customer Support Specialist, you will:
Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social media, and messaging channels.
Adapt communication style to match the brand's voice across various channels, including social media, forums, and ecommerce platforms.
Handle customer complaints effectively, escalating when necessary as per documented procedures.
Respond promptly to customer requests and accurately document case information.
Qualifications:
Native proficiency in German with formal speech and excellent writing skills.
Proficiency in English (B2 level).
Previous experience in technical customer support or a related field preferred.
Strong communication and empathetic skills.
Excellent problem-solving abilities and attention to detail.
Familiarity with communication tools and customer support software.
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