Technical Customer Support Specialist in German
3 semanas atrás
At Cross Border Talents, we are seeking a skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via various communication channels. This is a fantastic opportunity to develop your skills and experience in a dynamic and fast-paced environment.
Key Responsibilities:
- Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social media, and messaging channels.
- Adapt communication style to match the brand's voice across various channels, including social media, forums, and ecommerce platforms.
- Handle customer complaints effectively, escalating when necessary as per documented procedures.
- Respond promptly to customer requests and accurately document case information.
Qualifications:
- Native proficiency in German with formal speech and excellent writing skills.
- Proficiency in English (B2 level).
- Previous experience in technical customer support or a related field preferred.
- Strong communication and empathetic skills.
- Excellent problem-solving abilities and attention to detail.
- Familiarity with communication tools and customer support software.
Working Conditions:
- Monday to Friday: 08:00 - 20:00 (Rotational)
- Saturday and Sunday: 08:00 - 17:00
- Days off: 2 days Rotational
Compensation:
- Base Salary: 1100 EUR (* 14 month), 15400 EUR per annum
- Complexity Bonus: 135 EUR (*11 months), 1485 EUR per annum
- Meal Allowance (net): 7.23 EUR per day, 1908,72 EUR per annum
- Transport Allowance: 20 EUR per month, 240 EUR per annum
- Possible Gross Annual Income: 19033,72, EUR including base salary, complexity bonus, meal, and transport allowance
- Performance Bonus: 120 EUR per month, 1440 EUR per annum
- Health Insurance: Provided since day 1 (free after 6 months)
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