Technical Customer Support Specialist in German

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Job Details:

At Cross Border Talents, we are seeking a skilled Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients via various communication channels. This is a fantastic opportunity to develop your skills and experience in a dynamic and fast-paced environment.

Key Responsibilities:
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social media, and messaging channels.
  • Adapt communication style to match the brand's voice across various channels, including social media, forums, and ecommerce platforms.
  • Handle customer complaints effectively, escalating when necessary as per documented procedures.
  • Respond promptly to customer requests and accurately document case information.

Qualifications:
  • Native proficiency in German with formal speech and excellent writing skills.
  • Proficiency in English (B2 level).
  • Previous experience in technical customer support or a related field preferred.
  • Strong communication and empathetic skills.
  • Excellent problem-solving abilities and attention to detail.
  • Familiarity with communication tools and customer support software.

Working Conditions:
  • Monday to Friday: 08:00 - 20:00 (Rotational)
  • Saturday and Sunday: 08:00 - 17:00
  • Days off: 2 days Rotational

Compensation:
  • Base Salary: 1100 EUR (* 14 month), 15400 EUR per annum
  • Complexity Bonus: 135 EUR (*11 months), 1485 EUR per annum
  • Meal Allowance (net): 7.23 EUR per day, 1908,72 EUR per annum
  • Transport Allowance: 20 EUR per month, 240 EUR per annum
  • Possible Gross Annual Income: 19033,72, EUR including base salary, complexity bonus, meal, and transport allowance
  • Performance Bonus: 120 EUR per month, 1440 EUR per annum
  • Health Insurance: Provided since day 1 (free after 6 months)


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