Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro
Unlock a Career in Technical Support

We're a global technology and services leader that powers the brands of the future. Our team is dedicated to delivering exceptional customer experiences through technical support.

About the Role

This exciting opportunity for a Technical Support Specialist will see you working with our clients in Portugal, ensuring performance goals are met across all operations. You'll play a vital role in fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

What You'll Do
  • Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers.
  • Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports.
  • Deliver high-caliber Customer Service on post-sales requests (delivery, warranties, refunds).
  • Provide inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.
  • Achieve sales goals set up every quarter while providing an excellent customer experience.
  • Log and follow up on orders or requests.
  • Capture all required data elements in CRM as required by clients, policies, and products.
Your Qualifications

To succeed in this role, you'll need:

  • Proficiency or bilingualism in Italian and English (B2).
  • Excellent communication skills coupled with empathy and team spirit.
  • The ability to adapt to unplanned situations in a methodical and organized way.
  • Strong customer service-oriented skills.
What's in It for You

This role offers:

  • A competitive salary and performance bonus.
  • Full-time contracts with indefinite periods.
  • Work from home opportunities in Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

Estimated Salary Range: €25,000 - €35,000 per annum (dependent on experience)



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