Customer Service Representative

3 semanas atrás


Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

Die Position als Customer Service Representative bei Personalbüro U. Herrmann bietet eine anspruchsvolle und herausfordernde Aufgabe für jemanden, der sich auf den Kundenservice spezialisiert hat.

Zu unseren Hauptaufgaben gehören:

  1. Kundenanfragen beantworten: Wir suchen nach einem engagierten Kundenberater/ -beraterin, der/ die unsere Kunden über ihre aktuellen Kreditangebote und neue Projektanfragen informiert.
  2. Kundennutzen analysieren: Durch Analyse der Bedürfnisse unserer Kunden wollen wir individuelle Interaktionen ermöglichen, ihre Erwartungen besser verstehen, ihnen Reassurance geben und die besten Finanzierungsoptionen anbieten.
  3. Langlebige Beziehungen entwickeln: Indem wir uns um die Entwicklung einer langfristigen und hochwertigen Beziehung bemühen, möchten wir unser Kundenportfolio innerhalb unseres Relational Excellence Frameworks stärken.
  4. Kontaktoptimierung: Wir optimieren jeden Kontakt (Eingangs- und Ausgangs-Anruf) mit Blick darauf, Handelsmöglichkeiten zu identifizieren und auszuschöpfen.
  5. Aufgaben verwalten: Dabei müssen unsere Berater/innen die zugewiesenen Dateien gemäß Vorgaben und Sicherheitsregeln verwalten und ein gutes Verhalten demonstrieren, insbesondere hinsichtlich Gründlichkeit und Integrität.

Um diese Herausforderungen erfolgreich zu meistern, benötigen wir einen Fachmann/Fachfrau mit:

  • Französisch C2: Französisch ist eine ihrer wichtigsten Sprachen, da sie in dieser Rolle regelmäßig kundenseitige Anfragen in französischer Sprache bearbeiten wird.
  • Englisch B2: Englisch ist ebenfalls erforderlich, da es im Rahmen des Job zu internationalen Projekten kommen kann.

Wir bieten Ihnen:

  • Excellent Entlohnung: Die Vergütung basiert auf Ihrer Erfahrung, Ihren Fähigkeiten und Leistungen.
  • Lebensversicherung: Für Ihre Familie ist gut versorgt.
  • Verpflegungszuschuss + Transportzuschuss: Sie können sich auf das tägliche Leben konzentrieren.
  • Krankenversicherung: Für alle Situationen abgesichert.


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