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Hospitality City Manager Operations Lead
1 semana atrás
At Líbere Hospitality Group, we're revolutionizing the hospitality industry by providing an alternative to traditional hotels in Europe.
We're on a mission to create unforgettable customer experiences through our unique blend of technology, design, and experience.
The role of City Manager is crucial in achieving this vision. As a key member of our operations team, you'll be responsible for leading assigned buildings and teams, ensuring seamless communication with headquarters and local teams at each property.
You'll master the knowledge of processes and tools, collaborating in the standardization of processes and supporting your team in achieving operational excellence.
Your primary responsibilities will include:
- Team management: overseeing follow-ups, onboarding, vacation planning, talent selection and recruitment through interviews and training.
- Operational management of Cleaning: weekly incident reporting, random space inspections with the supervisor, planning recurring work in apartments and public areas.
- Operational management of Maintenance: keep the maintenance plan up-to-date with the maintenance company and property, propose improvements and necessary corrective actions, ensuring compliance with all health and safety regulations.
- Administrative management, purchases, and stock control, managing invoices for the buildings under your supervision.
A happy customer is sure to return :)
To achieve this, you'll focus on the following areas:
- Customer Service (in-person, chat, phone): Welcome the customer and assist with their needs: check-in, city information, space functionality, and resolving issues in a fast and satisfactory manner.
- Customer Experience (Spaces): Ensure the buildings and apartments are in optimal condition: supervise cleaning, cleaning and maintenance audits, placing orders, etc.
- Provide the customer with everything they need for their stay: Control and preparation of the property inventory (kits, extras, ancillary products).
- Líbere Experience (issue resolution): Prevent maintenance issues during the stay and if they occur, resolve them or intervene to ensure they are fixed as quickly as possible.
We're looking for a person who adapts quickly to changes, with an open, positive, conciliatory mindset and a customer service orientation. A smile is your best ally.
Able to work both independently and in a team, comfortable solving issues autonomously but knows when to ask for help.
What we offer:
- Permanent contract.
- Up to 40% discount when staying in any of our Líbere properties in Southern Europe.
- Continuous learning & development.
- Be part of one of the fastest-growing Spanish startups.
Position Requirements:
- Minimum education: Higher vocational training or university degree.
- Required languages: English essential, Spanish valuable.
- Minimum experience (years): 3-5 years.
- Previous sectors/areas of experience: Hospitality, Tourism companies or logistics.
- Availability to travel frequently between properties assigned.
