Turkish Order Support Specialist: Expert in Customer Fulfillment
2 semanas atrás
About the Role
We are seeking a skilled Turkish speaker to join our team as an Order Support Specialist. This role offers the opportunity to work with one of our reputable clients within the Tech sector, providing a chance to learn about the latest products and develop your skills further.
This is a fully remote opportunity, allowing you to work from home anywhere in mainland Portugal. As an Order Support Specialist, you will receive escalations from customer-facing colleagues and work under strict regulations to ensure swift and fast resolution for problems occurring during the lifetime of a web purchase.
Responsibilities
- You will handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.
- From order induction to item delivery, and from handling flavor changes to RMA completion, you will own this process.
- You will liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction.
- You will perform investigations that will lead to decisions impacting relations with customers and partners.
- Customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship.
- You will perform tasks in SAP at a high detail level for record-keeping, requiring utmost attention to detail and accurate adherence to KBase protocol.
Requirements
- Ability to work quickly and efficiently under deadline pressure.
- Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
- Proven ability to work and make decisions with minimal supervision.
- Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
- Working in a back-office environment with customer satisfaction in mind.
- Excellent written and verbal communication skills.
- Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
- Knowledge of SAP is an advantage; otherwise, we can help with that.
- Flexibility is required and will occasionally involve overtime work.
- EU passport or valid work permit to work legally in Portugal.
Estimated Salary Range: €40,000 - €60,000 per annum, depending on experience and qualifications.
Benefits
- Excellent work opportunity in a dynamic leading multinational company.
- Competitive salary and benefits package.
- Stable work and career progression; Investment in training and personal development.
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection.
- Free salad, fruit, soup and bread available to all employees.
- Health Insurance since day one in the company.
- Opportunity of having free accommodation in one of the company's apartments as well as expenses included (water, electricity, Internet, cable TV and cleaning services once per week).
- Opportunity to work remote from anywhere in Portugal excluding the islands.
- Free company events and activities.
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