Turkish Order Support Professional
4 semanas atrás
We are seeking a highly skilled and detail-oriented Remote Turkish Client Solutions Specialist to join our team at Speakit. In this role, you will be responsible for providing exceptional customer service to our clients in Turkey.
Job Description:This is a fully remote opportunity to work from home anywhere in mainland Portugal.
- You will receive escalations from customer-facing colleagues and work under strict regulations to ensure timely resolution of complex issues related to the fulfillment of online orders.
- Your goal will be to achieve swift and fast resolutions for problems occurring during the lifetime of a web purchase, from order induction to item delivery.
- You will liaise with partners to provide direction for issue resolution and perform investigations that lead to decisions impacting relations with customers and partners.
Responsibilities:
The ideal candidate will have excellent written and verbal communication skills, ability to work quickly and efficiently under deadline pressure, and very good accuracy and attention to detail.
In addition, they should have proven ability to work and make decisions with minimal supervision, proactively utilize strong problem-solving skills to deliver customer-focused solutions, and demonstrate flexibility in handling overtime work.
Requirements:- Able to work remotely and efficiently
- Excellent written and verbal communication skills
- Ability to work quickly and efficiently under deadline pressure
- Very good accuracy and attention to detail
- Proven ability to work and make decisions with minimal supervision
- Strong problem-solving skills
- Flexibility in handling overtime work
- C2 or native level of Turkish
- B2 level of English
- EU passport or valid work permit to work legally in Portugal
Benefits:
- Competitive salary (€40,000 - €55,000 per year)
- Stable work and career progression; investment in training and personal development
- Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
- Free salad, fruit, soup, and bread available to all employees
- Health insurance since day one in the company
- Opportunity to work remotely from anywhere in Portugal excluding the islands
- Free company events and activities
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