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Customer Service Representative

2 meses atrás


Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

Job Summary

We are seeking a highly skilled Customer Service Agent to join our team at Personalbüro U. Herrmann. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their complete satisfaction.

Key Responsibilities

  • Advise healthcare professionals on the use of our software, both by answering incoming requests and by calling them proactively.
  • Train them in the use of our services by phone.
  • Ensure the quick and efficient processing of requests received by email.
  • Advise and answer client questions about the product.

Requirements

  • Fluency in French (C2) and English (B2).
  • Experience in customer support (preferable).
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer

  • An excellent remuneration package based on experience, skills, and performance.
  • Life insurance.
  • Meal allowance + transport allowance.
  • Private health insurance.
  • Relocation package, including reimbursement of airfare and accommodation assistance.