Customer Support Advisor, Portuguese Speaker
1 semana atrás
Customer Service Opportunity
We're seeking a skilled Customer Support Advisor to join our client's team in a customer-facing role. As a key member of the team, you will provide exceptional service to customers via various channels, including live chat, email, and social media.
Key Responsibilities:
- Offer prompt and effective solutions to customer inquiries and issues.
- Provide guidance on navigating the platform and resolving technical issues.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Ensure customer satisfaction while adhering to company policies and procedures.
- Offer feedback and recommendations to optimize internal processes.
The Offer:
- Competitive salary and benefits.
- Fully paid comprehensive training.
- Health coverage and private health care.
- Special discounts in many goods and services.
- Career growth opportunities.
Requirements:
- European Portuguese C2.
- English B2.
- Interest in sports.
- Team player with a positive attitude.
- Good typing and computer skills (MS Office applications).
- Tech-savvy with the ability to quickly learn new software and tools.
- Ability to explain complex concepts clearly and concisely.
- Previous experience in a customer service centre is an advantage, but not mandatory.
- Availability to work on rotational shift.
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