Customer Service Specialist

2 meses atrás


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro
About Us

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets.

We focus on customer service, sales, and technical support solutions for clients worldwide.

Our company celebrates diversity and welcomes everyone, embracing unique styles and fostering an inclusive workplace.

About the Role

We are looking for extraordinary people to support our client New Balance in delivering a first-class service to customers worldwide.

As a Customer Service Specialist, you will work collaboratively with consumers to answer product information requests and resolve queries in a professional manner.

You will develop a sound understanding of the products and services offered by New Balance and become an expert on all things New Balance.

Responsibilities
  • Provide multilingual support to customers via telephone, email, chat, and social media
  • Analyze customer problems and offer individual solutions
  • Develop a sound understanding of New Balance products and services
  • Become an expert on all things New Balance
  • Embody company values and act as a brand ambassador
Requirements
  • Fluent Italian with exceptional grammar and spelling skills
  • High level of English (both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving
Benefits

We offer a competitive package including:

  • Temporary contract with a 1-month probation period
  • Part-time hours (20 hours/week)
  • Salary: €9.025,64 gross per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid: 4 days per month at the office and for training purposes
  • Training: 8 days of full-time training fully based in the office

We also offer best-in-class people engagement activities and programs, ongoing training and development, and an opportunity to cultivate a new and exciting career in a high-growth environment.



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