Customer Service Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Role Overview

We are seeking a highly skilled Customer Service Specialist to join our team in Lisbon, Portugal. This is an excellent opportunity for a native or fluent Polish speaker with strong English communication skills to contribute to an outstanding customer representative service.

About the Role

As a Customer Service Specialist, you will be responsible for providing first contact resolutions to customer queries, offering specialized customer support through written and phone communication, and building meaningful relationships with customers. You will also be expected to meet and exceed our customer service quality goals, compliance regulations, and productivity targets.

Requirements
  • Native or proficient level of Polish (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
Benefits

This role offers a competitive salary, paid professional training, employee discounts, private healthcare & dental insurance (after six months of employment), growth opportunities through various development programs, fun and engaging company-wide initiatives, including our EverBetter wellness program, job stability, life-long skills and experience, and an excellent work culture.

The estimated monthly salary for this position is around €2000-€2500 based on average salaries in Lisbon, Portugal. However, please note that this is an estimate and actual salaries may vary based on individual circumstances.



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