Internal Sales Coordinator

1 semana atrás

Porto, Porto, Portugal Elementis Tempo inteiro
Job Description and Requirements

Job Description Summary:

As an Internal Sales Coordinator, you will play a key role in supporting the Regional Sales Managers in the daily business, ensuring a seamless sales process. Your primary responsibilities will include coordinating sales activities, managing customer interactions, and assisting in a wide range of administrative sales duties that contribute to the overall success of the sales department.

Key Responsibilities:

  • Support the sales team by answering administrative questions to customers, frequent contact via mail and telephone with main customers and distributors all over EMEA.
  • Initiate and lead customer notifications and mailings in coordination with the Regional Sales Managers.
  • Record and track complaints in coordination with sales and make sure complaints are properly followed up within the organization.
  • Support sales in sending samples to customers, registering in Salesforce and following up on status.
  • Send quotations to customers and distributors in coordination with the Regional Sales Managers, send out product updates, new pricings, market news to key customers and distributors, compile and maintain commercial contracts, rebate agreements and distributor contracts.
  • Collect, gather and store market research and market insights brochures, articles and other information and make it readily available to sales managers.
  • Participate in the Commercial Team Meetings, keep tracking of action points and notes.

Decision Making:

You can make decisions related to best practices of managing internal meetings and ways of working to get the proper updates required to successfully support the Sales Teams and ultimately achieve business results. Higher-level approvals are required for those related to significant business decisions.

Additional Job Description:

Job Competencies:

  • Communicates effectively: Effective communication and collaboration with cross-functional teams enables you to be articulate when working with other areas of the company.
  • Plan and align: Planning, aligning and organization is crucial in managing the multiples tasks and projects this role will have to undertake at once.
  • Collaboration: Support the sales team by being the link between sales and various stakeholders within the Company requires effective collaboration and communications that convey a clear understanding of the unique needs of different audiences.
  • Action orientated: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm, showing dedication and passion to support sales team in the daily business ensuring a seamless sales process.

Technical Knowledge and Skills:

  • Strong customer orientation and demonstrate flexibility and independent working attitude in addressing changing priorities and demands.
  • Ability to function in an action-oriented environment, which is dependent on cross-functional cooperation is imperative.
  • Well organized, able to maintain a high degree of accuracy.
  • A proven problem-solver, who anticipates and addresses business issues, is critical.
  • Solid interpersonal and excellent communication skills in both written and verbal form are essential.

Position Requirements:

  • Education: Minimum High School diploma, Associate or Bachelor's degree is a plus.
  • Experience: Commercial Office Admin experience of 1-5 years.
  • IT Skills: MS Office - required. JDE or similar ERP software, Sales Force, Demantra, and Tableau are a plus.
  • Language Skills: Verbal and written English, German is a plus.
  • Working arrangements: Minimum 3 days a week in the Porto office.
  • Traveling required: Travel not required for position unless for special events, sales meetings, tradeshows.

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