Ukrainian Customer Service Representative for a Leading Video Game Brand
Há 1 mês
Customer Service Role for a Video Game Brand
You will be working as a Ukrainian Customer Advisor for a leading video game brand. The company is looking for a professional with strong communication skills to provide excellent customer service.
Your Responsibilities
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
Requirements
- Native or Proficient level of Ukrainian (C2)
- Proficient level of English (C1)
- Previous experience in Customer Service preferred
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or a valid work permit for Portugal
- Availability to work from our site in Sete Rios (Lisbon)
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Lisboa, Lisboa, Portugal Sitel Tempo inteiroAbout the RoleWe are seeking a highly skilled Ukrainian Customer Support Representative to join our team at our client, a world market leader in gaming consoles and production.As a key member of our Ukrainian Customer Support team, you will be responsible for delivering exceptional customer service to our clients, ensuring timely and effective responses to...
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