Global Technical Support Specialist
3 semanas atrás
Sought after by world tech leaders, we offer excellent opportunities for customer service and technology enthusiasts to work in Athens, Greece.
Job Overview:
We provide a great chance for experienced professionals to support customers in the computer software, consumer electronics, personal computers, and online platforms industries.
Responsibilities:
- Identify customers' needs and deliver suitable solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions, and provide timely resolution to their inquiries.
- Assist customers with placing orders and related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues they face, while assisting with account problems.
- Follow standard diagnostic procedures with an emphasis on effectively handling frequently asked questions.
- Turn every customer into a happy one.
- Exchange ideas and solutions with your colleagues.
What You Will Bring:
You will bring fluent Slovak language skills, excellent communication abilities, sales experience with consumer products and services as an asset, technical research skills to troubleshoot customer problems, advanced internet research skills, an empathetic personality with strong communication skills, a positive attitude, and a willingness to learn and absorb knowledge and experience.
On Offer:
We provide complete support to ease your relocation to Greece, including flight tickets, hotel accommodation, and house searching process support at no cost to you. Our competitive monthly salary is 5,000 euros + 2 extra salaries per year, accompanied by healthcare benefits and numerous other discounts. You will receive full training by certified instructors, professional growth and development opportunities, special events, community and social responsibility initiatives, free online Greek language courses, state-of-the-art premises, and a great working environment with relaxing break areas. We are a Great Place to Work-Certified Company that fosters diversity.
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