Technical Support Representative with International Exposure

4 semanas atrás


Lisboa, Lisboa, Portugal Hcltech Tempo inteiro

We are HCLTech, a leading global technology company driving progress through innovation and collaboration. As a Service Desk Agent, you will play a vital role in providing exceptional customer service and support.

Role & Responsibilities
  • Respond to customer inquiries and troubleshoot issues efficiently
  • Work independently to meet Service Level Agreements (SLAs)
  • Interact with customers via phone, email, or chat to resolve queries
  • Develop skills through self-improvement or training programs

Requirements:

  • Graduate degree in any field
  • Excellent communication skills in English, Dutch, and Flemish languages
  • Minimum 1 year of experience in customer service or technical support
  • Ability to work effectively in a team and contribute to common goals

Salary & Benefits: Competitive salary, private health and life insurance, meal allowance, and hybrid work module.

Why Us: We offer a permanent contract, equal opportunities for all employees, and a diverse work environment.



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