Italian Customer Service Representative
1 semana atrás
About the Role: We are seeking a skilled Customer Service Advisor with native or fluent Italian language abilities to provide exceptional support to our Italian-speaking customers.
Key Responsibilities:
- Offer customer support via phone, email, chat, and social media channels in Italian.
- Collaborate with merchants to address their inquiries and concerns about our product and service.
- Contribute to process optimization initiatives to enhance customer satisfaction and experience.
- Work closely with other departments, including Sales and Marketing.
Requirements:
- Native or fluent Italian language skills (C2 level).
- Fluent English language skills (minimum B2 level).
- Excellent communication, problem-solving, and conflict resolution skills.
- Previous contact centre or customer service experience.
- Ability to work well under pressure and maintain a positive attitude.
What We Offer:
- A dynamic and creative team environment with a positive and friendly atmosphere.
- Ongoing training and development opportunities to enhance your skills and career.
- A competitive salary and benefits package, including meal allowances and bonuses.
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