Italian Customer Service Representative
4 semanas atrás
Customer Service Role Overview
We are seeking a skilled Italian Customer Service Representative to join our team at Sitel Corp. in Porto, Portugal. As a customer service specialist, you will be responsible for providing first contact resolutions to customer queries, offering specialized customer support through written and phone communication, and building meaningful relationships with customers.
Key Responsibilities
- Provide first contact resolutions to customer queries
- Offer specialized customer support through written and phone communication
- Build meaningful relationships with customers
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets
Requirements
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- EU citizenship or valid work permit for Portugal
About Sitel Corp.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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