Italian Speaking Customer Service Representative
1 dia atrás
Job Title: Italian Speaking Customer Service Representative
Job Summary: We are seeking a highly skilled Italian speaking customer service representative to join our team at Wibit Consulting & Services (Wibitcs). As a customer service representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.
Key Responsibilities:
- Provide customer support to clients in Italian through phone, email, chat, and social media channels.
- Support our merchants for all questions and inquiries about our product and service.
- Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants.
- Closely work with other departments together, for example Sales and Marketing.
Requirements:
- Native/fluent in Italian both verbal and written (C2 level).
- Fluent in English (minimum B2 level).
- Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers.
- Ability to take stressful situations well.
- Previous Contact Centre or Customer Service experience (preferable).
- Enthusiastic and skilled in technology applications.
- Good and customer-friendly service is the highest priority for you.
- Curious and persistent in solving issues.
- Organised and can keep a cool head even in stressful situations.
Offer:
- Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement.
- Days off: 2 days (rotative).
- Workload: 40h/week (full time).
- A dynamic and creative team with a positive and friendly atmosphere.
- Food vouchers.
- Guidance and tools to reach your full potential.
- Training.
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