Italian Speaking Customer Service Representative
4 semanas atrás
We are seeking a highly skilled Italian-speaking Customer Service Advisor to join our team at Wibit Consulting & Services (WibitCS) in Porto, Portugal.
As a Customer Service Advisor, you will be responsible for providing exceptional customer support to our clients in Italian, responding to inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Provide customer support to Italian-speaking clients via phone, email, chat, and social media channels
- Support our merchants with all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers to increase customer satisfaction
- Closely collaborate with other departments, such as Sales and Marketing
Requirements:
- Native or fluent in Italian (C2 level) and fluent in English (minimum B2 level)
- Ability to listen actively, identify, apply, and explain product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to handle stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications
- Good and customer-friendly service is the highest priority
- Curious and persistent in solving issues
- Organized and able to keep a cool head even in stressful situations
Offer:
- Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Days off: 2 days (rotative)
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
Training Conditions:
Duration: 30 calendar days
Schedule: Monday to Friday, between 08:00 and 17:00
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