Strategic Business Development Manager

Há 6 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Role Overview:
Zendesk, Inc. is seeking a skilled Strategic Business Development Manager to drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion. This role will play a vital part in growing our Commercial account base and closing deals of varying sizes and sales cycles.

Key Responsibilities:

  • Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
  • Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
  • Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
  • Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

Requirements:

  • BA/BS degree or equivalent experience required.
  • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
  • Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
  • Experience in managing and expanding customer relationships at various levels.
  • Exceptional presentation, negotiation, and deal closing skills.

About Us:
Zendesk, Inc. is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk, Inc. are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



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