Customer Success Associate Program Lead
Há 5 dias
At Cleverly Lda (Portugal), we're seeking a talented and motivated individual to join our Global Scaled Customer Success team. As a Customer Success Associate, you'll play a critical role in helping our customers unlock the full potential of Zendesk's solutions. This is an entry-level opportunity to build a strong foundation in customer success, with comprehensive training and support provided.
About the Role
- Deliver exceptional customer experiences by providing personalized recommendations, leading product demonstrations, and hosting webinars to guide customers through their journey.
- Work closely with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.
- Leverage data insights from tools like Salesforce, Tableau, and Zendesk's own analytics to identify trends, forecast risks, and bolster recommendations.
- Develop a deep understanding of Zendesk's platform and its advanced features, enabling you to help customers optimize their use of our tools.
You Will Be Successful In This Role If:
- You possess a degree in Business, Marketing, Technology or a related field.
- You have experience in Account Management, Sales or similar fields.
- You are fluent in English and French, with the ability to explain technical concepts to users of varying expertise.
- You are self-motivated, adaptable, and effective in fast-paced environments.
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