Customer Operations Expertise Manager
4 semanas atrás
Job Summary: We are seeking a highly skilled Customer Operations Specialist to join our team at Finoa GmbH.
Fiona is one of Europe's leading cryptocurrency management platforms. Our mission is to deliver the best customer experience possible, and we're looking for someone to help us achieve this goal.
About the Role:
- ">
- Investigate and resolve complex technical customer inquiries">
Requirements:
">">We're looking for someone with at least 1 year of technical support experience in FinTech or Web3. You should be tech-savvy, with proficient IT knowledge and skills. Additionally, you'll need effective problem-solving, decision-making, organizational, and time management skills.
">">You should have a strong interest in blockchain technology and crypto assets, as well as excellent written and spoken English. German is a plus. You'll work successfully in a team environment, independently, and replicate customer problems to collaborate with Product Engineering.
">">Knowledge of productivity tools like Jira, GitLab, and Zendesk is required, along with advanced Excel and Google Docs skills. SQL is a plus.
">">What We Offer:
">">We offer a competitive salary: €60,000 per annum, commensurate with experience.
">">In addition to your salary, you'll enjoy:
">">- ">
- 25 vacation days per year, with an additional day for each year of service - up to 30 days">
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