Automotive Customer Support Specialist
2 semanas atrás
Job Summary: We are seeking a highly skilled and customer-focused Automotive Customer Support Specialist to join our team at Blu Selection. As a key member of our international team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Be the primary point of contact for customers, providing advice, sales, troubleshooting, and setup support for their new products.
- Identify, respond to, and resolve customer requests via phone, email, and chat.
- Provide professional customer service solutions over the phone, live chat, and emails.
- Troubleshoot any malfunctions in our digital services.
- Correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
- Guarantee client satisfaction and a high level of quality.
- Ensure and participate in the success of the department.
Requirements:
- Native German speaker with excellent English skills.
- Affinity or interest in the automotive industry.
- Strong customer focus, reliability, adaptability, and fast learner.
- Strong problem-solving skills and ability to work in fast-paced environments.
- Professional attitude, team player, and enjoy working in multicultural environments.
Benefits:
- Full-time job, 40 hours a week.
- Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus.
- Schedule: available to work in rotative shifts from Monday to Sunday.
- Complete relocation package including flight ticket to Athens, hotel accommodation for 2 weeks, assistance in finding a flat, flight ticket home and back every year.
- Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties.
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