Automotive Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Support Specialist. As a key member of our sales and customer service team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Provide professional customer service solutions over the phone, live chat, and email
  • Identify, reply, and solve customer requests via phone, email, and chat
  • Troubleshoot any malfunctions in digital services
  • Correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
  • Guarantee client satisfaction and a high level of quality
  • Ensure and participate in the success of the department

Requirements:

  • Native German speaker with excellent English
  • Affinity or interest in the automotive industry
  • Strong customer focus and ability to multitask
  • Highly reliable, adaptable, and a fast learner with strong problem-solving skills
  • Ability to work in fast-paced environments and have a professional attitude
  • Real team player and enjoy working in multicultural environments

What's in it for you?

  • Full-time job, 40 hours a week
  • Including free accommodation (shared flat, all bills included): 950-1030€ gross/month
  • Excluding accommodation: 1300-1400€ gross/month
  • Relocation Package for International Candidates: reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket back to home country, help with paperwork, opening bank account, etc.

About the Company:

We are a multinational organization with a presence in Lisbon, Portugal. We take care of our employees' career development, language skills, accommodation, and social integration. We are a Quality Certified Management Company and offer a range of benefits, including vouchers, discounts, free Greek classes, events, outings, and parties all year round.



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