Automotive Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Automotive Customer Support

About the Job:

We are looking for a Customer Experience Specialist to join our team at Blu Selection in Athens, Greece.

Key Responsibilities:

  • Be the point of contact with customers in advising, selling, troubleshooting, and setting up their new products
  • Identify, reply and solve customer's requests via phone, email, and chat
  • Provide professional customer service solutions over the phone, live chat, and emails
  • Troubleshoot any malfunctions in the digital services
  • Correct data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
  • Guarantee clients satisfaction and a high level of quality
  • Ensure and participate in the success of the department

Requirements:

  • Native German speaker with excellent English
  • Affinity or interest in the automotive industry
  • Strong customer focus, reliability, adaptability, and fast learner
  • Strong problem-solving skills and ability to work in fast-paced environments
  • Professional attitude, team player, and enjoy working in multicultural environments

What We Offer:

  • Full-time job, 40 hours a week
  • Salary: approx. 1100-1300€ gross per month x 14 salaries per year + performance-related bonus
  • Schedule: available to work in rotative shifts from Monday to Sunday
  • Complete relocation package including flight ticket to Athens, hotel accommodation for 2 weeks, assistance in finding a flat, flight ticket home and back every year
  • Other benefits: vouchers, discounts, free Greek classes, events, outings, and parties

About Blu Selection:

We are a multinational organization that takes care of our employees with career development, language skills, accommodation, and social integration. We are one of the best sales and customer service solutions provider companies in the world, with a team including talents from more than 80 nationalities.



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