Customer Service Representative for Streaming Platform
3 semanas atrás
Your role as a Customer Service Representative for Streaming Platform will involve:
Key Responsibilities:
- Providing support to customers via various channels, including social media, email, chat, and phone.
- Assisting customers with subscription-related inquiries, invoicing, and troubleshooting issues.
- Identifying and resolving customer concerns.
- Offering help with software functionality.
- Maintaining high customer satisfaction levels.
- Recording data in the CRM system.
- Providing ad-hoc support.
- Collaborating with the team to achieve project success.
What We Offer:
- A competitive salary package, including a gross monthly salary of 1100€ and a performance bonus of up to 100€.
- Meal vouchers of 7.23€ per workday.
- Reimbursement of some transportation costs.
- Private Health Insurance and dental plan (after six months).
- Opportunity to work from home.
- Fully paid training and professional development opportunities.
About the Company:
Our company is a global Customer Experience Specialist with a presence in over 50 countries and more than 50,000 employees. We are committed to providing exceptional customer experiences for some of the world's most progressive brands.
Requirements:
- Native German speaker with a good level of English.
- Proactive and team-oriented individual.
- Customer service background or sales/commercial experience a plus.
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