Streaming Platform Customer Service Specialist

1 dia atrás


Braga, Braga, Portugal Blu Selection Tempo inteiro
About the Role

As a Customer Advisor for Streaming Platform in our international hub in Lisbon, you will play a vital role in delivering exceptional customer experiences on behalf of some of the world's most progressive brands.

Key Responsibilities
  • Provide timely and effective support to customers via various channels, including social media, email, chat, and phone.
  • Assist customers with inquiries related to their subscriptions, invoicing, and troubleshooting.
  • Identify issues and offer solutions that meet customer needs.
  • Offer help with software functionality and ensure high levels of customer satisfaction.
  • Record data in our CRM system and provide ad-hoc support as needed.
Work Environment and Benefits

We offer a dynamic and multicultural work environment with opportunities to collaborate with other nationalities. You will have access to fully paid training, professional development, and career evolution opportunities.

The salary package includes 1100€ gross/month (paid 14x) + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months).

What's in it for You?
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A multicultural and international work environment.
  • The chance to work with some of the biggest brands in the industry.
  • Fully paid training and development opportunities.


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