French Speaking Customer Service Specialist
3 semanas atrás
Key ResponsibilitiesWe are seeking a highly skilled and multilingual customer service professional to join our team as a French Speaking Customer Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our French-speaking customers via phone, email, and live chat.
Customer SupportWe are looking for a customer-focused individual who can provide top-tier customer service, answering questions about orders, shipping, returns, products, and account management. You will be responsible for ensuring each customer has a positive experience.
Problem SolvingWe are seeking a problem-solving expert who can efficiently handle customer inquiries and identify and resolve issues with orders, payments, deliveries, or product information.
E-Commerce AssistanceWe need an e-commerce specialist who can guide customers through the online shopping process, helping them find products, understand promotions, and complete their purchases.
Customer Relationship ManagementWe are looking for a customer relationship management expert who can build strong relationships with customers by offering personalized support and maintaining a professional, courteous tone.
Escalation ManagementWe need an escalation management expert who can identify cases that require further attention and escalate them to the relevant teams or managers.
RequirementsWe are looking for a highly skilled and multilingual professional with the following qualifications:
Fluent in FrenchWe require a high level of proficiency in both spoken and written French to communicate effectively with customers.
Customer Service ExperiencePrevious experience in customer service, preferably in the e-commerce industry, is a plus.
Problem-Solving MindsetWe are looking for a problem-solving expert who can think on their feet and find creative solutions to customer issues.
Strong Communication SkillsWe require a strong communicator who can clearly and effectively communicate with customers, listen to their concerns, and provide solutions that meet their needs.
Proficient in EnglishA good level of English is required for internal communication with your team and other departments.
Tech-SavvyWe are looking for a tech-savvy individual who is comfortable using e-commerce platforms, CRM systems, and other customer service tools.
What We OfferWe offer a competitive salary package, comprehensive health and life insurance, and opportunities for career advancement.
Competitive SalaryWe provide a competitive salary package that reflects your skills and experience.
Health and Life InsuranceWe offer comprehensive health and life insurance coverage, giving you and your family peace of mind.
Career Growth OpportunitiesWe believe in promoting from within, and you'll have opportunities for career advancement.
If you meet the qualifications and are excited about this opportunity, please apply
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