French Speaking Customer Service Specialist

3 semanas atrás


Braga, Braga, Portugal Phiture Tempo inteiro


  • Key Responsibilities

    We are seeking a highly skilled and multilingual customer service professional to join our team as a French Speaking Customer Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our French-speaking customers via phone, email, and live chat.




    • Customer Support

      We are looking for a customer-focused individual who can provide top-tier customer service, answering questions about orders, shipping, returns, products, and account management. You will be responsible for ensuring each customer has a positive experience.




    • Problem Solving

      We are seeking a problem-solving expert who can efficiently handle customer inquiries and identify and resolve issues with orders, payments, deliveries, or product information.




    • E-Commerce Assistance

      We need an e-commerce specialist who can guide customers through the online shopping process, helping them find products, understand promotions, and complete their purchases.




    • Customer Relationship Management

      We are looking for a customer relationship management expert who can build strong relationships with customers by offering personalized support and maintaining a professional, courteous tone.




    • Escalation Management

      We need an escalation management expert who can identify cases that require further attention and escalate them to the relevant teams or managers.






  • Requirements

    We are looking for a highly skilled and multilingual professional with the following qualifications:




    • Fluent in French

      We require a high level of proficiency in both spoken and written French to communicate effectively with customers.




    • Customer Service Experience

      Previous experience in customer service, preferably in the e-commerce industry, is a plus.




    • Problem-Solving Mindset

      We are looking for a problem-solving expert who can think on their feet and find creative solutions to customer issues.




    • Strong Communication Skills

      We require a strong communicator who can clearly and effectively communicate with customers, listen to their concerns, and provide solutions that meet their needs.




    • Proficient in English

      A good level of English is required for internal communication with your team and other departments.




    • Tech-Savvy

      We are looking for a tech-savvy individual who is comfortable using e-commerce platforms, CRM systems, and other customer service tools.






  • What We Offer

    We offer a competitive salary package, comprehensive health and life insurance, and opportunities for career advancement.




    • Competitive Salary

      We provide a competitive salary package that reflects your skills and experience.




    • Health and Life Insurance

      We offer comprehensive health and life insurance coverage, giving you and your family peace of mind.




    • Career Growth Opportunities

      We believe in promoting from within, and you'll have opportunities for career advancement.






If you meet the qualifications and are excited about this opportunity, please apply



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