Customer Support Representative for French-speaking Clients in Braga
3 semanas atrás
As a Customer Support Representative for French-speaking clients at Cross Border Talents, you will be responsible for providing top-notch support to our clients in France and beyond.
Key Responsibilities- Respond to Customer Inquiries: You will respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
- Product Information and Order Issues: Assist customers with product information, order issues, and general inquiries.
- Resolve Customer Concerns: Resolve customer concerns and escalate more complex issues when necessary.
- Provide Effective Solutions: Provide effective solutions to ensure customer satisfaction.
- Accurate Records: Maintain accurate records of customer interactions in the CRM system.
- Language Skills: Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
- Problem-Solving Skills: Strong problem-solving skills and the ability to empathize with customers.
- Flexibility: Flexibility to work Monday to Friday, 07:00 AM – 05:30 PM (rotational shifts).
- On-site Availability: Must be available to work on-site in Braga.
- Competitive Salary: A competitive salary and benefits package.
- Private Health Insurance: Private health insurance to ensure your well-being.
- Paid Training: Paid training and ongoing support to help you grow in your role.
- Friendly Work Environment: A friendly and supportive work environment where you can thrive.
- Career Advancement: Opportunities for career advancement within the company.
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