International Customer Service Representative for French Speakers in Braga

Há 14 horas


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Job Summary

We are seeking a highly skilled International Customer Service Representative to join our team in Braga. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients through various channels.

Key Responsibilities:
  • Customer Support: Provide timely and effective support to customers via phone, email, and chat, ensuring their needs are met efficiently.
  • Product Knowledge: Stay informed about our products and services to provide accurate information to customers.
  • Documentation: Accurately document customer interactions and maintain updated records in our system.
  • Team Collaboration: Collaborate with team members to resolve issues and enhance overall customer satisfaction.
Requirements:
  • Language Skills: Native proficiency in French is required.
  • Communication Skills: Strong communication and interpersonal skills are essential for success in this role.
  • Previous Experience: Previous experience in customer service is preferred but not required.
  • Problem-Solving Skills: Excellent problem-solving skills and a customer-focused mindset are necessary.
  • Technical Skills: Familiarity with computer systems and customer management software is required.
Work Schedule:
  • Working Hours: Monday to Saturday: 7:00 AM - 6:00 PM (Rotational shifts of 8 hours per day).
  • Days Off: Fixed Sunday + 1 rotational day off during the week.
Benefits:
  • Competitive Salary: Competitive salary based on experience, estimated at €28,000 - €38,000 per year.
  • Hybrid Working Model: Opportunity to work from home and office, promoting work-life balance.
  • Professional Development: Opportunities for professional development and career advancement within the company.
  • Inclusive Work Environment: Supportive and inclusive work environment that values diversity and teamwork.


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