Customer Service Excellence Specialist

Há 6 dias


Braga, Braga, Portugal Minacs Tempo inteiro
About Us

We are a global technology and services leader, powering the brands of the future. With operations in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.

Job Opportunity

Location: Braga, Portugal (On-Site)

Estimated Salary: €28,000 - €32,000 per year, depending on experience and performance

Job Description

As a Customer Service Excellence Specialist, you will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

You will:

  • Respond to customer requests via multiple channels, updating CRM systems with relevant information
  • Build strong customer relationships by handling inquiries with speed and professionalism
  • Promote customer retention and loyalty by supporting successful inquiry outcomes
  • Maintain professional, empathetic relationships with all customers
  • Collaborate effectively with team members and management
  • Provide feedback on emerging issues and identify improvement areas proactively
Required Skills and Qualifications

To be successful in this role, you should have:

  • A high level of Spanish (written and oral) and a good level of English (B2)
  • 1 year of experience in technical roles or automotive customer service
  • Passion for automotive topics and skills in digital tech
  • Ability to understand policies, procedures, and warranties, and familiarity with market geography
  • Empowerment to make independent decisions with strong documentation skills
  • Skill in resolving issues and providing solutions
Benefits

We offer a range of benefits to support your unique lifestyle, including:

  • Full-time employment with indefinite contracts (negotiable depending on experience and our client's needs)
  • Competitive salary and performance bonus
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes
Eligibility

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.



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