Customer Support Representative

2 semanas atrás


Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

Key Responsibilities:

We are seeking a skilled Service Excellence Specialist to join our team at Personalbüro U. Herrmann. The successful candidate will be responsible for:

  • Providing exceptional customer service by phone, addressing their current credit and new project inquiries.
  • Analyzing customer needs to personalize interactions, better understand their expectations, and provide suitable financing options.
  • Developing long-lasting relationships to enrich the customer portfolio within our Relational Excellence framework.
  • Optimizing each contact by identifying commercial opportunities.
  • Managing assigned files in compliance with procedures and safety rules.

Requirements:

The ideal candidate will possess:

  • Fluency in French (C2) and English (B2).
  • Excellent communication and interpersonal skills.
  • A strong ability to analyze customer needs and provide suitable solutions.

What We Offer:

Our company provides a competitive remuneration package, life insurance, meal allowance, transport allowance, and private health insurance.



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