Smart Locker Solutions Strategist
Há 1 mês
We're seeking a seasoned Customer Success Leader to join our innovative team at Bloq.It, the world's leading provider of smart locker solutions. As a key member of our team, you'll play a pivotal role in driving customer satisfaction and loyalty while maximizing revenue growth.
About the RoleAs our Head of Customer Success, you'll be responsible for developing and executing a comprehensive customer success strategy that aligns with our growth objectives. This will involve:
- Leading, mentoring, and managing the Customer Success team to foster a culture of excellence, innovation, and continuous improvement.
- BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH KEY CLIENTS TO ENSURE HIGH LEVELS OF CUSTOMER SATISFACTION AND LONG-TERM RETENTION.
- OVERSEEING THE ONBOARDING PROCESS FOR NEW CLIENTS TO ENSURE SMOOTH IMPLEMENTATION AND ADOPTION OF OUR SMART LOCKER SOLUTIONS.
- UTILIZING DATA-DRIVEN INSIGHTS TO MONITOR CUSTOMER HEALTH, ANTICIPATE NEEDS, AND PROACTIVELY ADDRESS CHALLENGES.
- IDENTIFYING AND DRIVING OPPORTUNITIES FOR UPSELL, CROSS-SELL, AND EXPANSION, COLLABORATING WITH THE SALES TEAM TO MAXIMIZE REVENUE GROWTH.
- ACTION AS THE VOICE OF THE CUSTOMER WITHIN BLOQ.IT, ADVOCATING FOR CUSTOMER NEEDS AND COLLABORATING WITH PRODUCT, ENGINEERING, AND MARKETING TEAMS TO ENHANCE OUR SOLUTIONS.
To succeed in this role, you'll need:
- 5+ years of experience in a tech industry customer-facing role, including leadership of a customer-related team.
- PROFICIENCY IN PROJECT MANAGEMENT METHODOLOGIES AND TOOLS, WITH AN ESTABLISHED EXPERTISE TO MANAGE COMPLEX PROJECTS EFFECTIVELY.
- BACKGROUND IN COORDINATING WITH SOFTWARE/HARDWARE ENGINEERING TEAMS DIRECTLY.
- A PROVEN TRACK RECORD OF DEVELOPING AND EXECUTING SUCCESSFUL CUSTOMER SUCCESS STRATEGIES THAT DRIVE GROWTH AND RETENTION.
- STRONG LEADERSHIP SKILLS, WITH EXPERIENCE IN BUILDING AND MANAGING HIGH-PERFORMING TEAMS.
- EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS, WITH THE ABILITY TO BUILD STRONG RELATIONSHIPS WITH CUSTOMERS AND INTERNAL TEAMS.
- TECHNICAL KNOWLEDGE SUFFICIENT TO UNDERSTAND AND ADVOCATE FOR OUR SMART LOCKER SOLUTIONS.
- FLUENCY IN ENGLISH, BOTH VERBAL AND WRITTEN.
- KNOWLEDGE OF THE LAST-MILE DELIVERY INDUSTRY OR LOGISTICS.
- FLUENCY IN GERMAN, FRENCH, OR ANOTHER EUROPEAN LANGUAGE.
If you join us in this role, you can expect:
- An estimated salary of $120,000 - $180,000 per annum, depending on your level of experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a cutting-edge technology company that's making a real impact in the smart locker solutions space.
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