IT Support Specialist for Multinational Company
3 semanas atrás
We are seeking a highly skilled and motivated IT Support Specialist to join our team in Barcelona. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our clients across Europe, South Africa, Asia, and the Americas.
Key Responsibilities:
- Resolve any IT-related issues of B2B partners that may occur during their office day
- Support customers via different tools, email, and phone
- Document calls on the ticketing tool
- Escalate problems to respective teams
- Maintain and improve customer satisfaction levels
- Communicate with direct teammates and different departments
Requirements:
- You speak Dutch and English fluently
- You are interested in learning more about IT
- You display analytical and systematic problem-solving abilities
- You possess outstanding communication skills and a team player mindset
- You are reliable, punctual, and looking for a long-term employer
- You have a passport (if you don't already have the NIE and SSN)
What We Offer:
- An estimated salary of 20,535 euros gross per year
- A 39-hour workweek from Monday to Saturday with rotative shifts (6am-11pm)
- The opportunity to work 4 days a week, 9h45 a day
- Sometimes up to 5 consecutive days off
- A 95% remote work arrangement with 1 day per month in the office (need to live on the mainland, around 100 km away from Barcelona)
- An indefinite contract
- Private health insurance
- The chance to work and grow in a well-established multinational company with a global presence
- A generous restaurant voucher
- Fully-paid training
- Career development and leadership program opportunities
- Free language courses in Spanish, German, French, and English
- An uplifting and supportive team to become part of
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