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Scale Specialist
Há 1 mês
About the Role
As a Global Scale Specialist at Cisco, you will be responsible for leading a portfolio of high-volume customers and driving adoption through one-on-one and one-many customer engagements. This role is part of a team responsible for the majority of the customer lifecycle, including implementation, customer enablement, escalation management, and account planning.
Key Responsibilities
- Ensure customer success as measured by adoption and health scores
- Communicate objectives and deliver solutions in a timely manner
- Provide regular reporting on customer health and utilization
- Develop customer engagement programs at scale
- Provide consistent customer engagement via manual and automated touchpoints
- Become a trusted adviser for partners and operational teams
- Forecast and track key account metrics
- Help drive customer renewal and assist with high-severity requests or issue escalations
Requirements
- At least 3 years of professional experience in a customer-facing role
- Strong communication and problem-solving skills
- Excellent listening, negotiation, and presentation skills
- Proficiency in written and verbal English
- Proven background in lead generation and prospecting
- Ability to work with various business units
- Proficiency with CRM tools
- Data-driven and analytical background
- Highly organized with outstanding follow-up skills
About Cisco
Cisco is an Affirmative Action and Equal Opportunity Employer. We recognize that diverse teams make the strongest teams and encourage people from all backgrounds to apply.
