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Customer Service Ambassador

1 semana atrás

Lisboa, Lisboa, Portugal EVA Global Tempo inteiro

About EVA Global

We're a leading provider of innovative customer experience solutions, and we're seeking a talented Norwegian-speaking Customer Experience Specialist to join our team. Based in beautiful Malaga or Lisbon, you'll have the opportunity to work in a dynamic environment, delivering exceptional customer service and support.

Job Description

Your mission as a Customer Experience Specialist will be to engage with customers through phone, email, chat, and social media, providing them with a seamless and personalized experience. You'll be responsible for solving problems, offering solutions, and making our customers feel valued and understood.

Key Responsibilities:

  • Solve and Delight: Address customer inquiries, resolve issues, and provide tailored solutions that meet their needs.
  • Teamwork Makes the Dream Work: Collaborate closely with our fantastic team, including Team Leaders, Managers, and our Customer Success Team.
  • Juggle and Excel: Balance multiple projects with ease and manage different timelines like a pro.

What We Offer

We provide a competitive salary, opportunities for career progression, and a chance to learn and grow with our company. As a Customer Experience Specialist, you'll have the opportunity to work in a sunny, dynamic environment, enjoy attractive benefits, and become an integral part of our team.

Requirements:

  • Multilingual Superstar: Fluent in Norwegian and English. Bonus points if you speak another language.
  • Experience Counts: Ideally, you have at least a year of experience in a Contact Center or Customer Service role.
  • Tech-Friendly: Comfortable with Microsoft 365 and excited about cars and electric vehicles.
  • The Ultimate Team Player: Energetic, assertive, and ready to thrive in a fast-paced environment.