Customer Service Expert

Há 2 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro
Overview
In a role that's all about delivering exceptional customer experiences, we're looking for skilled Customer Service Experts to join our team. As part of our fast-paced and dynamic environment, you'll have the opportunity to work with a variety of clients in the pet retail industry, providing top-notch support and resolving issues efficiently.

Salary and Benefits
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience. In addition to your base pay, you'll also enjoy benefits such as remote work opportunities, full-time contracts, and performance-based bonuses.

Job Description
As a Customer Service Expert, you'll be the primary point of contact for customers via phone, email, or chat. Your key responsibilities will include:
  • Providing accurate and timely responses to customer inquiries
  • Resolving product or service issues through active listening and problem-solving
  • Cultivating long-term relationships with customers by offering personalized support and guidance

Required Skills and Qualifications
To succeed in this role, you'll need to possess excellent communication skills, both written and verbal. You should also be proficient in MS Office and have a strong understanding of the pet retail industry. Previous experience in customer service is highly valued, but not required. We're looking for individuals who are passionate about delivering exceptional customer experiences and are eager to learn and grow with our company.

Benefits
In addition to your salary and benefits package, you'll also enjoy access to career development programs, language classes, and specialized courses to help you advance in your career. At Concentrix, we're committed to creating a positive and inclusive work environment where you can thrive and reach your full potential.

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