Customer Service Representative in Lisbon
4 semanas atrás
**About Us**
Cross Border Talents is a leading provider of innovative solutions for businesses operating across borders.
We're seeking an exceptional Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you'll be responsible for delivering top-notch service to our clients while working collaboratively with colleagues from diverse backgrounds.
Salary: €35,000 - €45,000 per year, depending on experience and qualifications.
**Job Description**
As a Customer Service Representative, your primary responsibilities will include:
- Providing assistance to customers via email and chat, primarily in Russian and occasionally in English.
- Handling inquiries related to account and payment processes, resolving login and registration issues.
- Managing customer accounts, including restoring and modifying emails, phone numbers, and other account information; handling hacked accounts and restoring characters.
- Addressing questions about the reward program, tokens, and pre-paid game cards, as well as processing refunds.
- Professionally managing and protecting customer data.
**Requirements & Qualifications**
To succeed in this role, you should possess:
- An excellent level of Russian (C1-C2) and B2 level English, both orally and in writing.
- The ability to thrive in a fast-paced, team-oriented environment.
- Strong decision-making skills based on established rules and policies.
- A passion for helping others achieve results and the ability to handle potentially stressful situations.
**What We Offer**
We provide a comprehensive package of benefits, including:
- Accommodation: Permanently free accommodation in Lisbon.
- Annual Flight Home: Sponsored yearly flight back to your home country.
- Training Support: Partially paid two-week training to get you started.
- Relocation Support: Assistance with flight costs reimbursement and accommodation.
- Experienced Guidance: Support from team members experienced in helping new colleagues relocate.
- Free Language Classes: Enhance your skills with free Portuguese classes.
- Fun Activities: Enjoy water sports, soft trekking, and much more.
About the Location: Lisbon offers a vibrant and engaging work environment, providing opportunities for personal and professional growth.
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